Items may be returned within 15 days of delivery when in accordance with our return policy as stated herein.  To avoid any delay in processing your return or exchange, please read the following policy and follow the instructions exactly as stated.

Damaged Goods
While we make every effort to prevent shipping damage, on rare occasions it may occur. For your own protection, please do not sign for merchandise until you have inspected it for damage, and retain the original shipping carton. If there appears to be shipping damage, do the following:

1. Contact the shipping company's local office to request a Damage Inspection report.
2. Contact our customer service days of your invoice date via E-mail for Return Merchandise Authorization (RMA) number. -See How to Receive an RMA Number
3. Request that the shipping company return the merchandise to the address listed on the package.
4. Do NOT return the merchandise yourself as this may delay your reorder or crediting

How to Receive an RMA Number
Please provide us with the following information in order to receive a Return Merchandise Authorization (RMA) number. All return requests should be submitted here.

1. Order confirmation number or customer PO number from the packing slip.
2. The name of the product you wish to return.
3. Customer name.
4. Reason for return (defective, broken etc.)
5. Whether you want a refund or a replacement.
6. Your e-mail address.
7. Please state if the product has been opened or worn.

RMA Policy

1. We can not accept any return without an RMA number.
2. Request for an RMA number within 15 days.
3. Please allow up to 48 hours for an RMA number to be issued.
4. RMA numbers are good for 10 days.
5. All items must be in original condition, with all packing materials, manuals, registration cards, etc. included.
6. Please remember to include your packing slip from the original order.
7. You must write your RMA number on the outside of the package. The RMA number is good for only one (1) item and must match the product authorized for return.
8. All other non-defective item returns will be charged a 15% restocking fee.
9. Customer must pre-pay all shipping and handling.
10. Returned items must be sent via UPS, Federal Express, or any other courier that issues a tracking number.
11. Please allow 2-4 weeks for credit.
12. For replacements, you will need to place a new order. Please use E-mail for placing the new order. Please include previous order number, RMA number, and complete credit card information.
13. If part of a product becomes defective, the entire product must be returned for credit or replacement.